Booking & Cancellation Policy

Up 4 Adventure UK Ltd – Booking & Cancellation Policy

Last updated: September 2022

Booking

To make your booking, each participant must complete our online booking form.

We will treat each booking form submitted as an offer by you to purchase the adventure/course in accordance with our the following Terms and Conditions. To make a booking you must be over 18.

  1. Find the trip and date that suits you on our website
  2. Contact the Up 4 Adventure UK team.
  3. Fill in your personal details on the form sent to you.
  4. Invite your friends if you wish!
  5. Pay via the invoice which will be sent to you.
  6. Congratulations – you’ve now secured your place!
  7. You will receive a confirmation email, and further information about the trip will be sent to you.
  8. The remaining balance needs to be paid no later than 6 weeks before the adventure/course begins, this can be done via the invoice which will be sent to you.

Payments

Deposit

Your 25% deposit is a non-refundable booking fee covering the administrative, planning, booking and research costs associated with delivering your adventure/course that we incur prior to and in processing your booking.

Payment by Credit Card

If you wish to pay by credit card/paypal, additional fees will be added to cover charges imposed by your credit card provider and our payment gateway. Typically, this is around 3% of the total amount paid.

Payment conditions

  1. A deposit of 25% for the amount set out in the booking confirmation, shall be paid to Up 4 Adventure UK at the time of booking.
  2. Payment of the final balance of the adventure/course cost shall be paid a minimum of 6 weeks prior to the commencement date of the adventure/course.

Refunds & Cancellation

Cancellation Policy

In the event of the participant cancelling and/or withdrawing from the adventure/course, for which notice must be given in writing (including email), for any reason whatsoever (except solely cancellation by Up 4 Adventure UK), the following will apply.
1. Following payment of the deposit, the deposit will be fully non-refundable in all circumstances.

  1. If the participant cancels or withdraws more than twelve weeks before the adventure/course start date, a full refund of any monies paid, less the deposit, will be given.
  2. If the participant cancels or withdraws between twelve weeks and six weeks before the adventure/course start date, then no refund will be given.
  3. If the participant cancels or withdraws between six weeks before the adventure/course start date or the adventure/course start date itself, or at any time after the adventure/course start date, then no refund of the adventure/course Cost will be given.

Cancellation by Up 4 Adventure UK

In the unlikely event that we have to cancel a adventure/course you will be entitled to book onto another Up 4 Adventure UK adventure/course up to the value of the cancelled adventure/course booking. This is to be completed within 12 months of the original cancelled adventure/course. We reserve the right to cancel any adventure/course for the following but not limited to reasons:

  1. Adventure/course does not meet minimum group numbers
  1. Where circumstances beyond our reasonable control arise, for example, war, civil or political unrest, terrorism, extreme weather conditions, technical problems arise with transport or unforeseen illness/injury to staffing.

We will not offer any refunds with respect to insurance premiums you may have taken out with any third parties. We strongly advise you to take out adequate travel insurance as soon as you have booked onto a adventure/course. This should be in line with this cancellation policy.

Change of Location by Up 4 Adventure UK

In the event of unforeseen circumstances preventing the booked adventure/course being able to take place in the location described, Up 4 Adventure UK reserve the right to change the location of the adventure/course to a equivalent, suitable and safe alternative. These circumstances could include, but are not limited to:

  1. Severe or unsuitable weather conditions/forecast.
  2. Travel restrictions
  3. Unavoidable and unforeseen changes to logistical planning, for example but limited to: campsites closing or cancelling a booking.

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